It started as a complaint
I'm Edgar Fluijt. Dutch, based in Berlin, working in travel since 2015. I built and led the marketing team at TripMe, now TravelLocal, and I run Marqetlife, a growth agency for travel companies.
That work meant sitting inside a lot of agencies while they sold trips. The pattern never changed. The marketing worked and the travel requests arrived. Then they went into a CRM that had never heard of an itinerary, a spreadsheet nobody but one person could edit, and an inbox where follow-ups quietly died. Good agencies were losing trips they had already paid to win.
Every tool we tried was built for software sales and bent into shape afterwards. So we started building the one we actually wanted: travel-shaped from the first table in the database.
It is still built by the people who sat in those agencies. The person you meet on the demo is the person doing the work, and the one who answers when something breaks.
The goal has not changed since. Make running a travel agency as effective as it can possibly be.